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frequently asked questions
Basic Internet Information
Information on Computer Viruses
Internet 101 Sites - Tips, education, etc.
What is a cookie?
Information on handling SPAM
Technical Help
Dial-up Settings
Who do I call for help with my Internet service?
How do I upload my web page?
Basic Internet Information
Internet 101 Sites - A few sites that give some good tips from how the Internet works to how to create your own web site.
How Stuff Works
Learn the Net
What is a cookie?
Cookies are small data files written to your hard drive by some Web sites when you view them in your browser. These data files contain information the site can use to track such things as passwords, lists of pages you've visited, and the date when you last looked at a certain page. Cookies can be beneficial, such as when they store personalized information that helps you navigate a site. However, they can also be considered an invasion of privacy if the site that placed them on your computer gathers data on your browsing habits. Cookies can be deleted without causing harm to your computer. Check the Security Settings and Help information in your browser to determine what cookies to allow or block.
Information on handling SPAM?
SPAM is any Unsolicited Commercial Email (UCE).
A few tips you can try to help control the amount of SPAM you receive.
- Only give your email address to close friends and family members. If you feel someone might add your email address to a group list to send out one email or forward your email on to others, ask them to remove your email address from that list.
- Get a free email address from services such as Hotmail or Yahoo. Use this account when posting to chat groups, mailing lists, etc. If you are registering at websites for products, read their Acceptable Use Policy and/or Privacy Policy to find out what they do with your personal information and check to see if website provides the option to not include email address in advertisement list, so you may take advantage of that option.
- Do not reply to any SPAM messages or click on unsubscribe links. While legitimate companies will remove your email address from their list, unscrupulous companies and/or SPAMMERS will use this to validate your email address. They may then sell your email address to other SPAMMERS and/or will send you more SPAM themselves.
- Check your email program to see if it provides a filtering option. If it does, read your documentation or any help files provided with your program to find out how to enable it and send your email to a SPAM folder or directly to the trash.
- Do not have your email address listed on any web sites. SPAMMERS use programs called "robots" to get email addresses off of websites.
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Technical Help
Dial-up Settings
Username or User ID: Your FairPoint User ID, i.e. mrsmith@fairpoint.net.
| Incoming Mail (POP3) Server |
pop.fairpoint.net |
| Outgoing Mail (SMTP) Server |
smtpauth.fairpoint.net |
| News (NNTP) Server |
news.fairpoint.net |
| Primary DNS |
66.243.192.6 |
| Secondary DNS |
137.118.1.32 |
| FTP Server |
ftp.fairpoint.net |
Who do I call for help with my Internet service?
If you are having a problem with your FairPoint Internet service, call Technical Support at 800.400.5568. Technical Support is available 24 hours a day, 7 days a week.
Common problems for the Help Desk:
- Connection problems
- Email problems
- Internet software problems
- Applications supported: Internet Explorer and Outlook Express
Information you should know before calling the Help Desk:
- Your email address
- Operating System
- Nature of the problem
- Type of computer and modem you are using
Note: Double-check that the modem is connected directly to the wall outlet. No phones or phone related items should be connected between the computer and the wall jack.
How do I upload my web page?
Each user has a personal subdirectory labeled public_html on the FairPoint Internet server. To add your personal webpage information to the server, use the following instructions. For system security, FTP is the only method available to upload your web page.
- Using an FTP program, connect to ftp.fairpoint.net.
- Enter the username and password assigned to you.
- Change directories to public_html. Any files you upload will need to be placed here or in a subdirectory of public_html.
- Upload your web page files.
- You should then be able to view your web page through your browser at the URL address http://www.fairpoint.net/~your_user_name_here.
Note: Your home page should be named index.html. This is the default file the server shows the browser when someone navigates to your site.
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