What is DSL?
DSL stands for Digital Subscriber Line. This line provides high-speed digital modem technology via a single telephone line. DSL allows for data transfer from your line to the computer over your existing wires. This super-fast technology is up to 15 times faster than your PC's modem. DSL expands the power of your existing line to bring you faster, dedicated links to the Internet.

How does DSL work?
Your phone line uses varying frequencies to transfer both voice and data. The frequency is filtered from your point of service to your telephone or computer. This makes it possible to use both your telephone and computer at the same time.

Is DSL similar to a "dial-up" connection?
No. DSL does not "dial-up" to the Internet. Once your DSL service is installed on your telephone line, the DSL modem provides you with a constant connection to the Internet, eliminating the "dial-up" process. The connection is made between your computer and the DSL modem, and by clicking on your browser, you have an instant connection to the Internet. The slow, busy sound of your old modem is a thing of the past.

What are the benefits of DSL?
With the dedicated service of DSL, you'll never get a busy signal trying to get on the Internet. With a click of the mouse, you are instantly connected. DSL eliminated the problem of logging off the Internet just to use the telephone. You now have the ability to use the phone at the same time. And best of all, you are surfing the web at lightning speed.

How does DSL compare to satellite service?
DSL does not have latency delays. Unlike satellite service, DSL can have a fixed IP address and can be networked with other computers in your home or business.

Does DSL require installing an additional phone line?
No. DSL technology allows simultaneous analog voice and DSL data transmissions over the same wires. You can still use your phone as you do now. DSL is simply an additional feature on your line.

If my DSL modem fails or loses power, do I lose phone service?
No. The DSL modem is designed so that your normal telephone service will operate even if the modem is unplugged or otherwise disabled.

Can I connect multiple PCs to my DSL service?
Yes. However, you will need to install a DSL Gateway Firewall router.

Do I need any special equipment?
DSL service requires a DSL modem. Customers can purchase a DSL modem from FairPoint Communications for $150.00 or only $1.00 with a 2-year contract. DSL modems are also available in area stores. Customers will also need to have either an available USB port and USB to Ethernet adapter cable or a Network Interface Card (NIC) already installed on their computer.

Will all customers have DSL available to them?
Currently, DSL is available to residents or businesses residing in Hooper, Moffat and Mosca. Call our office at 800.400.5568 to verify that your line qualifies for DSL service. You may also email us at customerservice266@fairpoint.com.

How do I sign up for DSL service?
Call our local office at 800.400.5568 or email us at customerservice266@fairpoint.com. A Customer Service Representative will need the physical address of the location you wish to have DSL service. At that time, FairPoint will make an appointment to make sure your location will qualify for DSL service.

What are the system requirements?

PC/IBM Compatible Computers:

• Pentium processor or higher
• Windows 2000, XP or higher
• 32MB of RAM
• 30MB hard drive space
• MS Internet Explorer 4.0 or Netscape Navigator 4.0 or better (provided)
• Available USB port and USB to Ethernet adapter cable or installed Network Interface Card (NIC)*

* These items can be purchased online or from your local computer retailer.

What do I do if I have a problem with my DSL service?
Call technical support at 800.400.5568.

What do you charge for support?
Absolutely nothing. DSL technical support is free as long as you have service with us.

How do I pay for my DSL service?
Your DSL service is added to your phone bill.